This policy applies to subscriptions and add-ons purchased on crm.astrosia.com.
Merchant of record (Razorpay cutover). New purchases on this website on or after 23 August 2026 are billed by Astrosia Technologies LLP (GSTIN 19ACIFA5011F1ZQ) through Razorpay. Recurring charges for subscriptions that already had a Razorpay mandate on ASTROSIA (Prop) (GSTIN 19DWGPA8009C1ZT) continue on that Prop merchant until the mandate ends or you start a new checkout, which uses the LLP. Card and UPI statements show the merchant that collected that charge. GST tax invoices match the same merchant.
Your contract for new purchases is with the LLP. ASTROSIA (Prop) remains the merchant only for Razorpay mandates that already existed on the Prop account.You can cancel auto-renewal yourself: sign in at My Account and use Cancel on the subscription. Access continues until the end of the period already paid, unless you choose to end access immediately. You do not need to email support to cancel.
Refunds are not issued in any circumstance. Once payment is successfully captured by Razorpay, the charge is final. This includes unused time, mid-cycle cancellation, plan changes, failed onboarding, duplicate payments, change of mind, or any other reason. No prorated, partial, or goodwill refunds are given, except where mandatory law requires otherwise.
If a renewal charge fails, we may retry and then disable access after the grace period. Failed payments do not create a refund obligation.
Questions about cancellation or billing: support@astrosia.com · Contact.
