These Terms of Service (“Terms”) form a legally binding agreement between you (the individual or the entity you represent) and Astrosia Technologies LLP (“the LLP”, “we”, “us”, or “our”) governing your access to and use of Astrosia CRM, the public website and checkout at crm.astrosia.com, related billing, and the CRM application hosted at labs.astrosia.tech (together, the “Service”).
By creating an account, purchasing a subscription, clicking to accept, checking the acceptance box at signup, or using the Service, you agree to these Terms, the Privacy Policy (including its GDPR section), the Cookie Policy, the Cancellation & Refund Policy, and the Shipping & Delivery Policy. If you do not agree, do not use the Service.
If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.
Your contract for Astrosia CRM — including these Terms, subscriptions, add-ons, billing, tax invoices, and related commercial obligations — is with Astrosia Technologies LLP only. ASTROSIA (Prop) is not a party to your subscription.
ASTROSIA (Prop) (Astrosia Technologies, a sole proprietorship) is a related entity. It may market the Service, assist with operations, and receive personal data and Customer Data as described in the Privacy Policy. That sharing does not make ASTROSIA (Prop) your contracting party, merchant, or seller.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the LLP, or between you and ASTROSIA (Prop).
For notices and identification under these Terms:
Registered address (shared by Astrosia Technologies LLP and ASTROSIA (Prop)): Mazna Up Road, Contai-721401, West Bengal, India.
Corporate address of Astrosia Technologies LLP (for support and public enquiries; not a change of registered office): Supreme Overseas Exports Building, 1st Floor, Jayanagar 7th Block, KR Road, Bangalore - 560070, India.
Public contact details (email, phone, and the LLP Corporate Center) are on the Contact page. Do not treat that page as a substitute for the registered address above.
You must be legally able to enter a binding contract in your jurisdiction. The Service is offered to businesses and professionals, not to children. You must provide accurate registration and billing information and keep it current.
You are responsible for all activity under your Account, for safeguarding credentials, and for your Users’ compliance with these Terms. Notify us promptly at support@astrosia.com if you suspect unauthorised access.
We may refuse, suspend, or close an Account where we reasonably believe these Terms, applicable law, or a payment provider’s rules have been breached, or where billing remains unpaid after the applicable grace period.
Astrosia CRM is a software-as-a-service workspace for sales and customer communication. Features available to you depend on the Plan and Add-ons you purchase and on third-party networks you connect (for example WhatsApp Business, email, SMS, SIP calling, payment gateways, and AI or MCP connections).
We may modify, add, or withdraw features, provided that a material reduction of a paid Plan’s core functionality will be handled as described in Section 16. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. Scheduled maintenance and incidents may occur.
You are solely responsible for lawful use of messaging, calling, recording, and marketing channels, including obtaining any consent required by law or by Meta, telecom operators, or other providers, and for complying with their policies (including WhatsApp Business and Cloud API rules).
Unless a separate written enterprise arrangement says otherwise, all Service data is stored on servers located in India. That is the default for every standard Subscription.
If you need Customer Data hosted in a different region, you must request it from our enterprise team. A dedicated or separate-location server is subject to enterprise pricing: a minimum of USD 5,000 (in addition to your Subscription charges), plus any ongoing regional hosting or compliance costs we quote in writing. We do not relocate standard-plan workspaces on request without that enterprise agreement.
Third-party networks you connect (for example Meta / WhatsApp, email, carriers, Razorpay, or AI endpoints) may process data in their own regions under their terms. That is outside our India hosting default.
Subscriptions are billed in advance for the selected tenure. Recurring CRM subscriptions and related charges on crm.astrosia.com are billed through Razorpay.
Merchant of record (Razorpay cutover). New purchases on this website on or after 23 August 2026 are billed by Astrosia Technologies LLP (GSTIN 19ACIFA5011F1ZQ) through Razorpay. Recurring charges for subscriptions that already had a Razorpay mandate on ASTROSIA (Prop) (GSTIN 19DWGPA8009C1ZT) continue on that Prop merchant until the mandate ends or you start a new checkout, which uses the LLP. Card and UPI statements show the merchant that collected that charge. GST tax invoices match the same merchant.
Prices are as shown at checkout for your currency path. India (INR) purchases may attract GST as displayed. GST does not apply on the international USD / export-of-services path as configured at checkout. For a GST tax invoice on an India (INR) purchase, email support@astrosia.com with your GSTIN and payment receipt number.
Unless you cancel auto-renewal before the next billing date, your Subscription renews for a further period at the then-current rates. Failed renewal charges may be retried. We may suspend or disable access for non-payment after the grace period described in billing communications.
Plan changes (upgrade, downgrade, or package change) take effect as stated in My Account at the time of the change, typically from the next billing cycle unless we state otherwise.
Optional Add-ons (such as AI Agents) require an active CRM Subscription. Addon pricing may include a one-time setup fee, a first-period charge, and a separate recurring monthly charge. Included minutes, credits, or usage allowances are commercial entitlements for the relevant billing period only: they are non-transferable, do not roll over unless we expressly say so, and have no cash value. Setup fees are non-refundable once payment is captured.
Usage beyond included allowances may be charged, throttled, or declined as described at purchase or in-product.
You may cancel auto-renewal yourself from My Account. Access continues until the end of the period already paid, unless you choose to end access immediately where that option is offered. You do not need to email support to cancel. Cancellation does not entitle you to a refund. See the Cancellation & Refund Policy.
Refunds are not issued in any circumstance after payment is successfully captured. This includes unused time, mid-cycle cancellation, plan changes, failed onboarding, duplicate payments, change of mind, or any other reason. No prorated, partial, or goodwill refunds are given, except where mandatory law requires otherwise. The Cancellation & Refund Policy forms part of these Terms.
You retain all rights in Customer Data. You grant the LLP a limited, worldwide, non-exclusive licence to host, process, transmit, display, and share Customer Data solely to provide, secure, and support the Service (including through ASTROSIA (Prop) as a related entity and through subprocessors), as described in the Privacy Policy.
You represent that you have all rights and consents needed to submit Customer Data and to use the Service in relation to your leads, customers, and Users. You are the data fiduciary / controller of Customer Data you store in the CRM. We process that data as a service provider / processor on your instructions, except where we process account, billing, and usage data as described in the Privacy Policy.
You are responsible for exporting data you need before cancellation or Account closure. After termination we may delete Customer Data in accordance with our retention practices, subject to legal holds and backup cycles.
You must not, and must not allow Users to:
We may remove content, throttle usage, or suspend the Service where we reasonably believe this section has been breached or where a provider (including Meta, telecom, or Razorpay) requires it.
The Service may interoperate with third parties, including Razorpay, Meta / WhatsApp, email and SMS providers, SIP / telephony carriers, hosting providers, Voiceplix, and AI or MCP endpoints you enable. Those services are governed by their own terms. We are not responsible for third-party outages, policy changes, number blocking, template rejection, or account bans on those platforms. Fees charged by third parties (for example WhatsApp conversation charges or carrier minutes) are your responsibility unless expressly included in your Plan.
The Service, including software, documentation, branding, and the Astrosia name and marks, is owned by the LLP or its licensors. These Terms do not transfer any ownership to you. You receive only a limited, non-exclusive, non-transferable, revocable right to use the Service during a paid Subscription in accordance with your Plan.
Feedback you provide may be used to improve the Service without obligation to you.
Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement. We do not warrant that the Service will meet your requirements, achieve any particular sales result, or be free of errors or security vulnerabilities.
You acknowledge that messaging, calling, and AI features depend on third-party networks and models whose output and availability we do not control.
To the maximum extent permitted by applicable law, the LLP, ASTROSIA (Prop) (as a related entity that may receive data), and their respective owners, partners, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to the Service or these Terms, whether in contract, tort, or otherwise, even if advised of the possibility of such damages.
Our aggregate liability for all claims arising out of these Terms or the Service shall not exceed the amounts you paid to the LLP for the Service in the three (3) months immediately before the claim, except where liability cannot be limited under applicable law (including liability for fraud or for death or personal injury caused by negligence, where such exclusion is prohibited).
Sharing data with ASTROSIA (Prop) does not expand this cap or create a separate contract or liability of ASTROSIA (Prop) for Subscription performance, billing, or the Service, except to the extent mandatory law cannot be waived.
We may update these Terms by posting a revised version on this page with an updated date. Material changes may also be notified by email or in-product notice. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using the Service and cancel auto-renewal.
We may change Plans, prices, and feature packs on a going-forward basis. Price changes for a renewal will apply from the next billing period after notice (including by posting on crm.astrosia.com or in My Account).
You may stop using the Service and cancel as described in Section 7. We may suspend or terminate access immediately for non-payment, material breach, legal risk, or provider requirement. On termination, your licence ends. Sections that by their nature should survive (including 8–15, 18, and 19) survive termination.
You will indemnify and hold harmless the LLP and ASTROSIA (Prop) from claims, damages, losses, and reasonable legal fees arising from (a) Customer Data or your use of the Service, (b) your breach of these Terms or of third-party provider rules, (c) your messaging, calling, or marketing practices, or (d) a dispute between you and your customers, leads, or Users.
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to mandatory consumer protections that cannot be waived, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction. We may seek injunctive or interim relief in any competent court to protect intellectual property or confidential information.
Legal notices to us under these Terms must be sent to support@astrosia.com and, if by post, to the registered address in Section 1.1. Operational and support correspondence may be handled from the Corporate Center. Notices to you may be sent to the email on your Account or posted in the Service.
These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Shipping & Delivery Policy, and any written enterprise or reseller addendum, are the entire agreement for the Service and supersede prior discussions relating to it. If a provision is held unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, sale of assets, or similar transaction. No waiver is effective unless in writing. These Terms do not confer rights on any third party except that ASTROSIA (Prop) may rely on the disclaimers and limitations in Sections 14 and 15 as a related entity.
Questions: support@astrosia.com · Contact.
